Terms and Conditions for Carpet Cleaners SW10 Services
These Terms and Conditions govern the provision of cleaning services by Carpet Cleaners SW10 to customers within our service area. By booking or using our services, you agree to be bound by these Terms and Conditions.
These terms apply to all domestic and commercial customers who request carpet, upholstery, rug, or related cleaning services from Carpet Cleaners SW10.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any person, business, or organisation that requests or receives services from Carpet Cleaners SW10.
Company, we, us, or our means Carpet Cleaners SW10, the provider of the cleaning services.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, end of tenancy cleaning, or other related services provided by the Company.
Premises means the property, site, or location where the Services are to be carried out.
Booking means a confirmed request for Services made by the Customer and accepted by the Company.
2. Scope of Services
Carpet Cleaners SW10 provides professional cleaning services within its designated service area. The exact nature of the Services to be carried out will be agreed at the time of booking based on the Customer’s requirements.
The Company reserves the right to amend the scope of the Services if, upon arrival at the Premises, it becomes apparent that the condition of the carpets, upholstery, or other items requires additional work or different methods. In such cases, we will seek the Customer’s consent before proceeding with any additional chargeable work.
3. Booking Process
Bookings may be made by the Customer through our accepted communication channels. The Customer must provide accurate information about the Premises, the areas to be cleaned, and any particular concerns, stains, or access issues.
A booking is only confirmed when the Company has accepted the Customer’s request and, where applicable, received any required deposit. The Company may refuse a booking at its sole discretion, for example, if the Premises are outside the usual service area or if the requested Services are not suitable for the condition of the items to be cleaned.
The Customer is responsible for ensuring that adequate access to the Premises is available at the agreed time and that any parking requirements are communicated in advance. Additional charges may apply where parking fees are incurred or where access delays our team.
4. Customer Obligations
The Customer must ensure that the Premises are safe and accessible for our cleaning operatives. This includes ensuring that there are no health and safety risks that have not been disclosed in advance and that the relevant areas are cleared of fragile or valuable items.
The Customer should vacuum carpets and clear floors where reasonably possible prior to the visit, unless previously agreed that this will form part of the Services. While our team takes reasonable care during the provision of Services, we recommend that all valuable, delicate, or irreplaceable items are moved or secured by the Customer before the scheduled visit.
The Customer must provide access to electricity and water where required for the performance of the Services.
5. Pricing and Quotes
Prices are provided based on information supplied by the Customer at the time of enquiry. Any quote given by the Company is an estimate and may be subject to change if the information provided is incomplete or inaccurate, or if the condition or size of the areas to be cleaned is significantly different from what was described.
All prices will be communicated to the Customer before the booking is confirmed. Any additional services requested on the day that were not part of the original booking may incur extra charges, which will be agreed with the Customer before such work is started.
Unless otherwise stated, prices include the cost of labour, standard cleaning materials, and use of our equipment. Any additional charges, such as parking fees or congestion charges, will be communicated where applicable and may be added to the final invoice.
6. Payments
Payment terms will be communicated at the time of booking. The Company may require a deposit to confirm a booking, particularly for larger jobs, commercial work, or end of tenancy cleaning.
Full payment is generally due upon completion of the Services, unless alternative terms have been agreed in advance in writing. The Company accepts payment via the methods advised to the Customer during booking.
For commercial customers or ongoing contracts, payment terms may be agreed on a periodic invoicing basis. Late payments may incur interest and administration charges at a reasonable rate until the outstanding sum is settled in full.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving us adequate notice. The required notice period and any applicable cancellation fee will be communicated at the time of booking.
Where the Customer cancels a booking without sufficient notice, the Company reserves the right to charge a cancellation fee, which may represent a proportion of the quoted price or any non-refundable costs incurred by the Company in preparing for the job.
If our operatives attend the Premises at the agreed time and are unable to gain access, or if the Customer is not present where their presence is required for access, this may be treated as a late cancellation and the full or partial service fee may be charged.
The Company reserves the right to cancel or reschedule a booking due to operational reasons, staff illness, adverse weather conditions, or other circumstances beyond our control. In such cases, we will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any losses incurred by the Customer due to such cancellation or rescheduling.
8. Changes to Bookings and Additional Work
If the Customer wishes to amend the scope of Services, the date, or the time of the appointment, they must contact the Company as early as possible. We will make reasonable efforts to accommodate changes, but this cannot be guaranteed and may be subject to revised pricing.
Any additional work requested on site that is not part of the original booking will be agreed with the Customer before commencement, including any additional charges or extended time required.
9. Service Standards and Limitations
The Company will provide the Services with reasonable care and skill, using methods and products appropriate for professional carpet and upholstery cleaning. However, the Customer acknowledges that:
Some stains, odours, and damage may be permanent and cannot be fully removed or remedied, even with professional methods and repeated treatments.
The outcome of the cleaning process can be affected by factors such as the age, fibre type, prior cleaning attempts, previous use of unsuitable products, or pre-existing wear and tear.
The Company does not guarantee the complete removal of all stains, odours, or marks, especially where they have been present for a long period, involve dye transfer, or result from certain substances.
The Customer accepts that some carpets, rugs, or fabrics may experience light shading, fluffing, or texture changes after cleaning. These are often inherent characteristics of the material or the cleaning process and are not considered damage.
10. Customer Satisfaction and Complaints
If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible and within a reasonable period after completion of the job. We may request photographs or a description of the issue and, where appropriate, arrange a revisit to inspect or attempt to rectify the matter.
The Company will consider complaints fairly and, where a genuine issue with the quality of the Services is identified, may offer a re-clean of the affected areas or another appropriate remedy. Any guarantees or re-clean offers do not cover staining or damage that cannot be removed despite the exercise of reasonable care and skill.
The Company is not obliged to provide refunds where the Services have been carried out with reasonable care and skill but the results are limited due to pre-existing conditions or factors outside our control.
11. Liability and Insurance
The Company holds appropriate insurance for the Services provided. We will take reasonable care while working at the Premises; however, the Customer accepts the following limitations of liability.
The Company will not be liable for normal wear and tear, pre-existing damage, discolouration, weak or loose fibres, or issues arising from pre-existing defects in carpets, rugs, upholstery, or other items.
The Customer must inform the Company in advance of any particular concerns, fragile items, existing damage, or areas of weakness. The Company shall not be liable for damage that occurs because the Customer has failed to provide such information.
The Company’s total liability for any loss or damage arising from the Services, whether in contract, tort, or otherwise, shall be limited to the value of the job in question or the amount recoverable under our insurance policy, whichever is lower, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited by applicable law.
12. Access, Security, and Keys
Where the Customer provides keys or access codes to the Premises, the Company will take reasonable steps to ensure their security while in our possession. Keys will be returned to the Customer or left in a pre-agreed secure location once the Services are completed.
The Company will not be responsible for loss or damage arising from faulty locks, existing security issues, or instructions provided by the Customer regarding the securing of the Premises after the work is complete.
13. Health, Safety, and Hazardous Substances
The Company will use cleaning products and equipment in accordance with safety guidelines and applicable regulations. The Customer must inform the Company of any health and safety concerns, such as allergies to particular cleaning agents, the presence of hazardous materials, or other risks at the Premises.
Our operatives may refuse to proceed or may suspend work if they consider that the environment is unsafe, unhygienic, or presents unacceptable risks. The Company reserves the right to charge a fee for attendance in such circumstances.
14. Waste Regulations and Disposal
In the course of providing Services, the Company will generate certain waste, such as used cleaning materials, extracted debris from carpets, and packaging from products used on site.
The Company complies with applicable waste regulations and will dispose of its own operational waste in a lawful and responsible manner. Where the Services generate significant waste beyond normal cleaning waste, such as large volumes of household rubbish, building debris, or bulky items, the Customer is responsible for arranging appropriate removal and disposal unless otherwise agreed in advance.
The Company will not remove hazardous waste, clinical waste, or items that fall outside the scope of standard cleaning activity. The Customer remains responsible for ensuring that any such waste is handled and disposed of in accordance with relevant laws and local requirements.
15. Property and Personal Belongings
The Customer should ensure that personal belongings, valuables, and fragile items are safely stored or removed from areas where the Services will be carried out. While our operatives will exercise care, the Company will not be responsible for minor accidental movement of items necessary to carry out the work.
The Company does not accept liability for loss of money, jewellery, or other small valuables that have not been safely stored away by the Customer prior to the visit. We recommend that such items are placed in a secure location before our team arrives.
16. Force Majeure
The Company will not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances, or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, transport disruptions, power failures, accidents, acts of government, or other emergencies.
Where a force majeure event occurs, we will inform the Customer as soon as reasonably practicable and endeavour to reschedule the Services once the event has passed.
17. Privacy and Data Protection
The Company will collect and process personal data from Customers solely for the purpose of managing bookings, providing Services, processing payments, and communicating about enquiries or appointments.
We will take reasonable steps to keep Customer information secure and will not share personal data with third parties except where required for the performance of the Services, to comply with legal obligations, or with the Customer’s consent.
18. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, our business practices, or the Services we offer. The current version will apply to any new bookings made after the date on which the revised terms come into effect.
Where a change materially affects existing bookings, we will endeavour to inform affected Customers in advance.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
20. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted from the agreement and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior agreements, understandings, or arrangements, whether written or oral, relating to the same subject matter.
